|
Billing |
|
|
Billing You can check your account balance and history of electric, gas and water use through the link below. Please have your account number handy.Trained personnel are available to help answer billing questions in a friendly and efficient manner. HMU strives to provide customers low utility rates which benefit customers and the City of Harlan. Monthly billing statements provide information on all charges and usage for electricity, gas and water. HMU also bills sewer and landfill service for the City of Harlan. All of these charges are billed on one statement. Telephone, Cable TV and Internet are billed on a separate statement and include all local telephone service charges, long distance charges, monthly feature charges, cable TV services, Pay Per View movies purchased and Internet service. Electricity, natural gas and water are billed from our rate schedules and are based on metered usage. Telephone, Cable TV and Internet services are based on monthly fees per established rate schedules or cost per Pay Per View movie or event.
Questions related to billing usage or charges can be directed to the HMU Customer Service Department or call (712) 755-5182. A Budget Billing plan helps level out monthly utility bills. We look at the previous year's usage of Electric, Gas and Water and determine an average use per month. You're billed the same amount each month over the next year regardless of your actual usage. Budget Billing helps you plan monthly expenses. Contact a Customer Service Representative for complete details. Budget Billing balances are reconciled each April and new payment amounts are calculated for the following 12 months. Accounts may be reviewed and adjusted at other times due to change in use, rates or account balance. Contact Customer Service for details. HMU's Auto Pay Plan eliminates the need to write a check and assures payment dates are met. With Auto Pay, bill amounts are automatically deducted on or before the due date(s) each month. Auto Pay customers still receive a monthly statement from HMU and their bank statements shows the payment deductions. Customers interested in this free service complete an authorization form available from the HMU Customer Service Department. Click here for Auto-Pay authorization form. Payments may be dropped off at any of the locations listed below.
IMPORTANT: Payment stations are a convenient way to drop off your utility and Telecommunication payments. Payment stations do not post your payments. Payments are posted to your account only when we physically receive them in our office. It may be several days between the time you drop off a payment at any of the above locations and it is received at our office. Please make allowances for this time lag if you drop off a payment on or near the due date at any location other than the HMU offices. Dropping off your payment at a payment station instead of at the HMU offices may result in you receiving an overdue notice due to this lag. HMU Customer Service Department Personnel are available to consult with customers who may find it difficult at times to pay their utility, Telephone cable TV or Internet bills. This service may include referrals to local agencies who can provide assistance to meet emergency situations. HMU will, in most cases, provide payment agreement options to help customers during financially difficult periods. |
|
Harlan Municipal Utilities, 405 Chatburn Avenue,
PO Box 71, Harlan, IA 51537. Phone (712) 755-5182 Fax (712)
755-2320 |